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Explore People - Family Tree

With over 130 staff here in the UK, and in the region of 100 to 150 tour leaders out on the road at any one time, there's an enormous pool of skills and personalities to draw from - an expertise and wanderlust that have put Explore at the cutting edge of adventure travel and that keep the whole operation ticking along smoothly.

Our Family Tree consists of (in alphabetical order):

• Aviation - spanning Airline Liaison (who negotiate and source the seat allocation from the airlines, before passing it on to...), Flight Systems (who administer the allocation internally, including any flight schedule changes) and Ticketing and dispatch (who do what it says on the can).
• Customer Sales & Support - the largest team numerically, it includes the Sales Consultants on the other end of the phone, and admin consultants who are specialised by area, plus a Flights desk dealing with special flight requests or late bookings, which would require sourcing seats.
• Customer Relations - who deal with customer correspondence and work closely with the Operations team to ensure all feedback is acted upon and overall quality of the tours continually improved.
• Finance - whose bean-counters keep our house in transparent order - from budgets to supplier invoices to personal expenses; they also look after the tour leaders out on the road.
• IT - who keep all our IT systems well oiled and up-to-date, and send out rescue patrols when machines malfunction - from PCs to reservation systems, to Apple Macs
• Marketing - who produce anything from brochures to branded moleskine diaries and magazines to PR opportunities, as well as administering the customer database, our award-winning website and sales agents worldwide. Marketing also organise Evenings of Adventure and the Explore stands at Travel Shows around the country - both ideal opportunities to meet us face-to-face and discuss your travel plans
• Operations - populated by many a former tour leader, and is divided into
  • Product - who research the tours, then 'recce' and set them up; also deal with private groups and the whole issue of Responsible Travel
  • Operations - who run the tours once they're set up, ie recruiting, training and supporting Tour Leaders and enforcing safety management

Other 'Ops' tasks include studying your precious feedback on the Customer Questionnaires, as well as manning the 24-hour emergency line.

Meet one or two of the Explore team: