• Professional Service and Continual Improvements - All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
• Monitoring Standards - AITO endeavours to monitor quality standards regularly. All customers should receive a postholiday questionnaire, the results of which are scrutinised by the Association.
•Sustainable Tourism - All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status. Explore have achieved 5 star status.
•Customer Relations - All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.
Explore is a member of the Association of Independent Tour Operators. To contact the association visit www.aito.co.uk or call 020 8744 92