Book with confidence
Our customers’ health and safety is our first priority, and you can be assured that we always follow travel advice from the UK Foreign and Commonwealth Office (FCO) on where it is safe to travel. This is monitored stringently and we are in an excellent position to respond quickly to changing guidance (our travel updates are here
We also understand that change can happen in our customers’ lives. That is why our booking conditions have always had in-built flexibility so you can book with confidence. Naturally this has become even more important to our customers in recent weeks.
Put simply, for all our trips (except Polar voyages), you can change your destination or defer your trip, as long as it’s at least 60 days before your departure.
To make it easy to know the detail of our flexibility, we’ve put it in a grid (these terms apply to all trips apart from our Polar Voyages. See our Polar Booking Conditions
|Cancellations or changes 60+ days before departure
If it’s 60 days or more until your trip, you can transfer to another. Or, if you’re not sure where or when you want to travel, you can request a credit voucher for the deposit amount already paid.
The only exception is any non-refundable deposits paid for the trip. The value of non-refundable deposits will have been advised at the time of confirming the booking and may include the cost of permits and flights.
The credit voucher must be redeemed against a new booking within 12 months of issue - you don’t need to travel in that 12 months, just have applied the credit to another trip.
Alternatively you can cancel altogether, forfeit your deposit, and we’ll send you a cancellation invoice.
|Cancellations or changes within 59 days of travel
If you’re getting closer to your trip, cancellation charges will apply as follows:
59-42 days before trip start date – 30%, or loss of deposit if higher
41-28 days before trip start date – 60%
27-14 days before trip start date – 90%
Less than 14 days before trip start date – 100%
|If Explore cancels your trip (or UK FCO advises against travel)
You will be entitled to a full refund if Explore is not able to operate your trip. For example, the UK FCO currently advises against all but essential travel to the whole of mainland China so Explore’s China trips are cancelled until the end of June.
If the UK FCO limits its restrictions to specific areas of a country, the itinerary will be reviewed and potentially amended to allow the trip to go ahead.