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Customer Feedback

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Customer Support Centre


Confirmation queries

  • I haven't received my confirmation invoice?
  • I added a single room to my booking but its not on my invoice?
  • Can you send my documents/ confirmation to another address?
  • Can you resend my paperwork?
  • My loyalty discount does not show on the confirmation?

Tickets & luggage labels

  • When can I expect to receive my flight tickets & luggage labels?

Payments & balances

  • When is my final balance due?
  • Can I pay my balance late?

Booking administration

  • My full name as per my passport is not correct on the documents?
  • I had a seat/meal/room request and its not on my invoice?

Cancelling a booking

  • How much will it cost to cancel my booking?
  • How do I cancel my booking?

Contact Customer Support

  • Contact Customer Support
  • Contact Payments Team