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Total number of reviews: 1,843

Customer Support Centre


Confirmation queries

  • I haven't received my confirmation invoice?
  • I added a single room to my booking but its not on my invoice?
  • Can you send my documents/ confirmation to another address?
  • Can you resend my paperwork?
  • My loyalty discount does not show on the confirmation?

Payments & balances

  • When is my final balance due?
  • Can I pay my balance late?


  • I bought insurance with Explore but none of my paperwork reflects this?
  • What's my insurance policy number?

Booking administration

  • My full name as per my passport is not correct on the documents?
  • I had a seat/meal/room request and its not on my invoice?

Cancelling a booking

  • How much will it cost to cancel my booking?
  • How do I cancel my booking?

Contact Customer Support

  • Contact Customer Support
  • Contact Payments Team