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Customer Feedback

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Customer Support Centre


General tour related questions

  • Will I be able to get a phone signal?
  • Do I need any specialist equipment?

Group dynamics

  • What are the ages/sexes mix of the other travellers?
  • How will I know that small group travel is for me?
  • How big are your groups?

Walking & trekking

  • What's the difference between your walking & trekking grades?
  • How difficult will the walking be?
  • What is the highest altitude reached on the tour?
  • Can we do longer walks?
  • Can I opt out of any of the walks - what else is there to do?


  • What types of bikes are provided?
  • Can I bring my own bike?
  • Can I bring my own pedals?
  • Can I bring my own seat?
  • Can you provide a ladies frame?
  • Can you provide a ladies saddle?
  • Can I opt out of any of the cycling?
  • Can I do any additional Cycling?
  • Does the guide ride with us?
  • Can I use the support vehicle?
  • Can I travel with someone who doesn’t want to cycle?
  • Are panniers provided or do I need to bring a rucksack?
  • What happens to my luggage?
  • What if something goes wrong with my bike?

Money matters

  • How much spending money should I take?
  • What else do I need to pay for?
  • Can I take travellers cheques?

Climate & country information

  • What will the weather be like when I travel?
  • How much rain can I expect?

Responsible Tourism