Please take a look through this Customer Support Centre FAQ's; this is the best place to find out anything you need to know about your Explore Holiday. We have provided a list of our frequently asked questions which can be found in this area by selecting FAQ index. At anytime you can click on the 'Search' icon and start typing your question or keywords in the box above.
If you are unable to find the information you are seeking, please click here for our online form or list of contact numbers.
The easiest and fastest way to make your booking is through our website which is available 24/7, 365 days a year. You can also browse through our help & information section by clicking here.
Alternatively, our Customer Service team comprises a multitude of characters who have travelled the 4 corners of the globe from Burma to Bosnia Herzegovina and Vanatu to Vietnam. Between us we have clocked up over 100 countries and a staggering 169 years of experience in the travel industry.
1. Using the 'Ask a new question' as shown above. If you use this facility, please note that we may publish your quesion in our frequently asked questions section and our response. It is essential that you provide us with your email address when using this facility as we will not be able to respond directly to your question. Please note we will not publish your name or email address.
2. Using the contact us form. Click on the contact us in the menu bar on the left and select the team you want to direct your email to. This form automatically shows us your email address.
3. If you want an instant response, please use our live chat facility. You can use this from the link in the menu bar on the left hand side, or from our 'Contact Us' page.
Yes, all questions get quarantined before being published. We will make sure no personal information is shown to others. Please do not ask specific questions about your tour through this area, please contact the relevant team using our online enquiry form.