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Customer Support Centre


Why choose Explore

  • Are your Tour Leaders trained to work with families?
  • Who goes on your family holidays?
  • What ages are your holidays best for?
  • How safe are your holidays?
  • What’s included and what extras should we expect?
  • Are there any child discounts?
  • What kind of family holidays do you offer?

General family questions

  • Can my children take part in activities if I opt out?
  • Can I find out who else is booked?
  • Do the hotels have swimming pools?
  • What are the hotels like?
  • How active are your holidays?
  • How much independence do the children have
  • Do your Tour Leaders provide childcare?

Teenage departures

  • What are teenage tours?
  • Can teenagers only go on teenage advertised tours?

Younger children

  • Can I take a car seat?
  • Can I take a buggy?

Rooming arrangements

  • How will the rooming work?
  • How will you room 2 adults and 1 child?
  • How will you allocate hotel rooms?

Food & drink

  • What will the food be like?