Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018
- Travellers will receive all essential information about the package before concluding the package travel contract.
- There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
- Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
- Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
- Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
- Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package
- Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
- If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
- Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
- The organiser has to provide assistance if the traveller is in difficulty.
- If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Explore has taken out insolvency protection with the Civil Aviation Authority of CAA House, 45-59 Kingsway, London WC2B 6TE (ATOL number 2595). Travellers may contact this entity if services are denied because of Explore’s insolvency.
Booking train travel with International Rail
PART 1
General
If you book additional travel services for your trip or holiday via this/these links, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulation 2018.
Therefore Explore Worldwide Ltd will not be responsible for the proper performance of those additional travel services. In case of problems, please contact the relevant service provider.
However, if you book additional travel services via this link / these links not later than 24 hours after receiving the confirmation of the booking from Explore Worldwide Ltd, those travel services will become part of a linked travel arrangement. In that case Explore Worldwide Ltd has, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to Explore Worldwide Ltd for services not fully performed because of Explore Worldwide Ltd’s insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.
PART 2
More information on insolvency protection
Explore Worldwide Limited has taken out insolvency protection with ABTOT.
Travellers may contact ABTOT if services are denied because of Explore Worldwide Limited’s insolvency. Customer Assurance | Financial protection - Explore
Note: This insolvency protection does not cover contracts with parties other than Explore Worldwide Limited which can be performed despite Explore Worldwide’s insolvency.
PART 3
The Package Travel and Linked Travel Arrangements Regulations 2018
Full details of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found here:
https://www.legislation.gov.uk/uksi/2018/634/contents/made