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Privacy FAQs

If you have any specific questions about privacy, you may find the answer in our Frequently Asked Questions.


What is privacy all about?

Privacy is the discipline of handling personal data in a strictly controlled manner, to meet the following objectives:
  • to be transparent about any personal data that is collected and what it will be used for;
  • to protect the information from accidental or malicious loss, damage, unlawful processing or disclosure;
  • for legal compliance.

Why should I care about privacy?           

Your personal data is extremely important and there are a number of threats associated with the inappropriate disclosure and/or use of your information, including:
  • identity theft
  • fraud
  • SPAM
According to the UK Fraud Prevention Service (CIFAS), nearly two thirds of all fraud is the direct result of account takeovers, impersonation and the misuse of personal details. To reduce the risks, you must treat your personal data with great care and only disclose it if you feel confident that it will be handled appropriately.

Is my personal data safe with Explore?

While the safety of your personal information can never be 100% guaranteed, we take privacy extremely seriously and adopt many measures to minimise the risks, including:
  • we use industry standard technologies to protect our IT systems from accidental or intentional (malicious) mis-use;
  • we provide privacy training to our staff, to ensure that they understand their responsibilities when handling your personal data, and the correct processes to follow;
  • we perform risk assessments and privacy impact assessments when starting a new project and when hiring a 3rd party to process personal data on our behalf.

What can I do to protect my personal data?

Don't automatically trust every website or email which asks you to provide your personal data. Take time to check that the request is valid, and that the personal data requested is absolutely necessary for the services that you are looking to use.

Why has Explore created a privacy centre?

This privacy centre aims to provide one place to find all the information you need about how we handle your personal data. There are a few key objectives:
  • transparency, to make it clear what personal data we collect and how we use it, what we do to protect it, and how you can contact us;
  • ease of use, to make it easy for you to find the information that you are looking for.

How can I stop Explore from sending me promotions and offers?

You have the right at any time to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by ticking/un-ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by sending an unsubscribe request to who can change your marketing preferences.