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Essential Information Why Book With Us Flights with Explore

Flights with Explore

Flight-Inclusive or Land-Only Packages

Flight-inclusive packages

Explore offers a wide range of flexible flight options to make joining and departing our trips easy. On some of our trips, we’ll hold limited seats on a flight from a London airport. However, if you prefer, we can look into the following options:

• Fly from a more convenient regional airport closer to home
• Request a quote to use an alternative airline or flight route
• Request a quote for upgrades to premium economy or business class

Or, if you would like to extend your holiday by a few days, we can:

• Offer and quote flights that accommodate your extension

• Arrange additional nights in the hotels we use at the start and end of your trip  
• Pre-book private arrival or departure airport transfers

When we look into the above options, we’ll seek to match the best fares available in the open market. Generally these fares fluctuate on a daily basis and will require an additional non-refundable payment of the full airfare. For all of our flight-inclusive bookings, we will charge a small administration fee as part of the total package cost. Once you have booked a flight with us as part of your holiday we are responsible for managing any changes that might affect you. 

Whatever your travel needs, we will try to provide you with flights that fit your personal requirements. To start discussing your options simply give our adventure travel consultants a call and we’ll try to find the best flight arrangements to suit you. 

Land-Only packages

Our Land-Only packages start and finish at the designated overseas joining and ending point. Land-Only packages don’t include any connecting flights to or from the joining or ending point. If you are planning to book a Land-Only package on one of our trips, then we strongly recommend that you only purchase flights/train/bus tickets that are totally flexible and refundable. This is because by their very nature, adventure holiday itineraries can change and so it’s important that you’re able to amend your connecting travel arrangements should the need arise. In the event of a trip being cancelled it is important that you are able to get a refund if you no longer wish to use the associated flight, bus or train. We regret that we cannot accept liability for any connecting travel arrangements that you make (including any cancellation or amendment charges) in the event of any change to, or cancellation of, our trip; or for any other reason that makes you unable to use your booked travel arrangements.

Seating on flights and trains

Although it is possible to request specific  seats from the majority of airlines and train operators, it’s important to note that  the carrier may ask you for an additional fee to pre-book your seats in advance. To ensure your request is fulfilled we recommend that you contact the airline/train operators directly via their  website and use their ‘manage my booking’ facility. Although this facility will be available for the majority of flights and train bookings, there are some airlines that don’t enable this option. If you find you’re not able to access your booking directly through the airline/train website, then please contact Explore with your seating request and we’ll submit it on your behalf. It’s important to note that we are unable to guarantee your seating requests and that failure to grant your request will not be a breach of contract on our part.

Sometimes seats are booked as part of a block booking (allocation) – the relevant airline/train will automatically allocate your seating and so it is possible that you might not be close to other members of your party. For these journeys  you’ll be unable to check in online and so we recommend arriving and checking in at the airport/train station as early as possible so that you have a better chance of selecting alternative seats should the need arise.

If you require specific seats because of a disability/reduced mobility/a medical condition, please make this clear at the time of booking. Subject to safety requirements and availability, EU airlines are required to make all reasonable efforts to arrange seating to meet the requirements of individuals with a disability or reduced mobility. You may be required to provide written confirmation of your disability, reduced mobility or medical condition and fitness to travel from your doctor.

In-flight meals

Although meals are still provided on most long haul international flights, many airlines have stopped offering complimentary meals on shorter flights, particularly those within Europe. On many routes with connections within Europe, a meal will be provided on the inter-continental sector, but not on the sector between the UK and the connecting European airport. We cannot therefore guarantee that a meal will be provided on all flights. If you have a special dietary requirement, please let us know at the time of booking or no later than 40 days before departure. Please be aware that in most cases airlines don’t confirm individual meal requests, so we strongly recommend double checking that the meal has been ordered at the point of check-in.

Flight schedule changes

When you book a flight-inclusive package on one of our Explore trips, your holiday confirmation will contain provisional flight details. The timings, flight numbers or route could change several times before departure. Explore will inform you as soon as possible if there is a change which: 

• Affects your departure or arrival time by more than six hours 
• Moves the trip to a different day  
• Significantly affects the trip itinerary. 

We suggest that you defer booking any connecting travel to the airport or arrangements such as car parking or overnight hotels until you have received the final documentation, with confirmed travel times. Where Explore is arranging domestic regional flights, these will be automatically rebooked to connect with your international flights. We strongly recommend that you don’t purchase non-flexible, non-refundable connecting rail, air or bus tickets, as they usually incur cancellation or penalty charges in the event of a change to the departure time or date.

Flight delays 

In some cases, if your flight is delayed you may be entitled to some compensation under EC Regulations. To do this, you’ll be required to contact the airline directly to lodge your claim; most have a complaints portal via their website. You’ll need the flight information we sent you in your final documentation. If you do encounter any issues with this process, you can contact the airline’s support services. 

Please be aware that the airline may ask you to make the claim through Explore. However, this significantly delays the matter being resolved as the airline will then request data protection releases from us to prove we can act on your behalf, as well as other additional documentation to process any claim. If they state that you must ‘go through the booking agent’ then please advise them that it is our customers’ responsibility to pursue the airline directly for any compensation due under this regulation, which we do note in our booking conditions. 

Lost luggage 

In the rare event that your luggage is either misplaced or damaged during a flight, a PIR (Property Irregularity Report) will need to be filed with the airline before you leave the airport to allow an insurance claim to be processed at a later date.

Regional Flight options

Did you know that here at Explore we can organise flights from regional airports across the UK?
For example, our airline partner Emirates provides an excellent network of worldwide flights via Dubai, departing from Birmingham, Gatwick, Heathrow, Manchester and Newcastle airports.
So, wherever in the UK you want to fly from, and wherever in the world you're flying to, just let us know and we'll find the ideal flights options for you.

Before booking please ensure you’ve read our Booking Conditions

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