- Iceland is fantastic but the Explore 'experience' wasn't! Tip - go with another company.
Published on: 02 October 2016
Thank you for your review, Claire. I'm sorry to see that you were disappointed with your experience. Having reviewed your complaints, I know that you were unhappy with the accommodation changes and the alternatives we provided. Please rest assured that we only make changes to the hotels when absolutely necessary, and this was one of those occasions. We did notify you of the changes in advance, so I'm sorry you were unaware when you joined the trip. We will bear your comments in mind when we next review this process.