- The general organization was excellent and everything went like clockwork. The Explore Leader was very pro-active in managing the day to day programme to optimize use of time. He gave outstanding attention to the well-being of the party at all times and all his recommendations for options well worth doing and excellent value.
The accommodation was well-selected in terms of location and comfort and met expectations given the overall holiday cost. The only exception was the hotel in Kolkata, which was dire - very dirty, bone-idle staff, terrible electrics and a pounding disco in an adjoining building throughout the evening. When my air-conditioning was switched on it showered the room with soot - which did not seem either to surprise or bother the porter. He did not seem to understand my request for clean bedding (soot covered) and none came. There appeared to be no joined-up supervision of staff. Change this hotel!!!
The highlight for me was the Varanasi experience, and I loved the boat trip. We all came down with tricky tummys, however, and some attention needs to be paid to where the cooks source their water. Otherwise, the boat lads were generous, great fun and big-hearted. The effort they put into keeping us comfortable and amused is to be commended.
Published on: 24 April 2016
Thank you for your review, Christopher. While we're delighted that you enjoyed your trip overall, we're equally unhappy with your experience at the VIP International Hotel in Kolkata. Based on our customers' feedback, we have removed this hotel from our itineraries are we're now using an alternative, upgraded hotel.