- We had a great trip and Stephan was an excellent leader and went the extra mile. Nothing was too much trouble and his knowledge of the history and culture really enhanced the trip plus he was always there supporting the weakest member. The accommodation was disappointing. I appreciate that when you are so remove that you have to have what you can get but in Havana our last night was spent in our scheduled hotel which was truly awful. On our first night we had to be relocated somewhere else and I don't know why this (if not a better hotel could not have been your hotel of choice) as it was much better. One night our hotel was overbooked (and we were told before we went if this was the case we would receive a refund). Another hotel was sourced and we trundled our luggage to that one only to be told that there was no room for us there. We had to walk back to the bus and go to a vastly inferior hotel for the night. So I expect we are entitled to a refund for that. The Casa in Trinidad was the best accommodation. I made a vide which might interest you with some of the highlights from our trip. https://www.youtube.com/watch?v=GyVzu-gpfig
Published on: 24 April 2016
Thank you for your review. As you will have seen, Cuba is suffering an explosion in tourism which, coupled with a culture that does not always recognise the benefits of good customer service – for example not honouring pre-booked and paid for hotel reservations – can make for short notice lodging changes. We try very hard to mitigate this and find like for like where possible. Our records show that, on this trip, all changes were like for like and upgrades were offered to counterbalance any disappointment. I am pleased that you enjoyed your time in Cuba despite this issue.