- Not up to Explore standards !Leader had little empathy with group, poor organisational and social skills. Train and boat trip cancelled. A high cost for a poor trip; maybe a younger "more in touch" guide is needed ! I am still in Malaysia, travelling alone as I write this; this country has a fascinating and wide ethnic history. And there is so much to explore and experience with the right empathetic and socially aware guide! More time is needed in Penang and Malacca and possibly a visit to Opoh. Less time inBelum State Park. I would recommend any future travellers to read about the politics , ethnic mix and history before coming in order to fully get a wide and deep experience !
Published on: 05 February 2017
Hi Jennifer, Thank you for your feedback on your trip. I am sorry you were unhappy with your leader. We have had some lovely feedback from your group who advise he was wonderful so I am really sorry this was not your experience. I can appreciate from your correspondence to us regarding this matter this may fall to a difference of opinion regarding local historical events and culture. We have taken the matter seriously and will contact you in due course regarding your concerns.