- Tour leader (Puma) was very poor. No empathy at all, he often confused the group with his poor explanations. The way the walks were organised were very poor - there should have been a back marker - we were walking in very difficult, steep and tricky terrain - some of the group found it very difficult and were at the limit of their abilities - there's a duty of care issue here. One of the group had a bad fall. On one occasion we stopped for a lunch break and it was a very hot day - there was no shade and nowhere to sit, whereas if we'd stopped 5 minutes earlier or later there would have been - this is a god example of Puma not considering the needs of the group at all.
If any of the group asked for clarification or did something wrong he came across as angry. I accept there are some cultural issues but he needed some serious training. He didn't join us in the evening but sat on a separate table. I would avoid any tour run by Puma and would tell friends that as well.
Tips - tell customers that there are ATMs and phone signal everywhere on the Tour. Make it clear that lunch is just what you can find in the shops, so bring plenty of snacks with you.
I very much enjoyed the trip - the above comments are where things can be improved.
Published on: 20 October 2016