- Above scores are quite high but I am really unhappy that I was left 'stranded' so to speak on my arrival at Bangkok airport. The Explore rep did not make himself visible enough, meeting instructions were not specific enough and I was left looking for a contact for two hours, following a very long flight. After ringing the Explore emergency number, I was met by an indifferent rep with no apology, and then met again at the hotel by the local rep, who again appeared completely indifferent to what had happened. The rep then provided poor advice in using a ATM, which cost 40 per cent to use of the amount taken out, I understand my personal responsibility in this also.
Another customer also had to pay for his own taxi from the airport as he also missed the meeting rep, and the two customers that did meet the rep, did not find this easy. The Explore rep that I spoke to on the emergency line said that she would follow up the circumstances at the airport and 'get back to me', this has not happened. Whilst zi understand that this is 'budget' travel, these arrangements were poorly executed and should be improved.
Published on: 07 February 2017