- Good itinerary but could be better according to the Leader. Explore changed mode of transport from small plane over the Belize reef to enclosed speed boat with no explanation. This resulted in delays, extra costs and reduced time at the next site.
Published on: 11 March 2016
We’re sorry to hear that you were disappointed in the change of transport to Caye Caulker. This was amended last year due to flight availability concerns. Although we updated our Trip Notes to reflect the change, we’re aware that all of the information didn’t pull through to all of your documents correctly. We have now made corrections to our reservation system which holds these details, so there won’t be a repeat occurrence. In addition, our Product Manager for the area is considering your feedback about how the amended journey impacted your visit to Tulum. Thank you for taking the time to share your comments with us.
Sam, Customer Relations