- The train journeys were very disappointing very slow very uncomfortable single track two carriage and no refreshments even on the 7 hour journey. There was also a strike on two days and we had to use a coach which was a great relief.
The main problem was that there was no local guide we were simply given a map in each town and a brief description of places to visit and then left on our own.
When we complained the tour manager said he could organise guides if we paid every one of the 16 on the group agreed to pay and guide were organised. It cost us about 160 Euro's each. We have been on many many Explore trips since 2003 and this is the first time guides were not provided.
Published on: 01 August 2016
Thank you for your review John. Please accept my apologies that this trip didn’t meet your expectations. We do note that the train journey from Leon to Bilbao will be the longest journey of the trip – at seven hours – on the narrow gauge system. I am sorry that the train did not have refreshments available, however this is not something that we can guarantee. We have reminded the local guide this may be a possibility and to recommend a packed lunch and snacks. On reviewing the notes we do not have city tour or optionals included on your free days. We have found, as the areas have so much to see and do, that customers prefer to make their own arrangements.