- The guide. Although a pleasant guy we felt:
- his English was poor
-little interest in the group
-there was no "how was it for you"
-was he inexperienced?
-inaccurate info re timings
- not equipped for emergencies ie first aid - all he carried was a mobile phone!
- uniformed - decision making required
The whole holiday did NOT exceed or meet expectations
Why was Viesta picked as a location - not impressed - not all facilities available at hotel as stated.
Why were we expected to pay a tourist tax we were out of season?
Transfers/ coaches all on time and very good.
All hotel staff helpful and polite
Rooms very good at Viesta but not so in Matera as very small
Sorry but overall we would not be recommending thus trip as not value for the cost of the trip.
Published on: 01 June 2016
Thank you for your feedback in regards to the above trip, we’re sorry to hear that you were disappointed with your Explore Leader. Victor is one of our newest leaders, having only been trained here in the UK in March – which could explain his inexperience in certain situations, especially in regards to the tourist tax, which that is always included in the cost. All your concerns have been addressed with Victor and we will continue to monitor any feedback we receive about his performance, but we are sure that he will improve with more experience.