- Long days traveling
Scenery much the same when traveling
Good walking up to Pico Turquino ( need to be fit)
Accommodation at refugio (wouldn't be allowed in a prison)
No tents available at both the national parks
Had to sleep out in the open terraces
Tour guide although nice was not up to the job
I feel explore taking advantage of the good will of its customer as all willing to just get on and enjoy the trip
I feel the amount paid was not value for money
On return home flight was delayed had to wait over 6hrs at Cuba airport which caused a missed onward flight at Madrid causing another 3+hrs delay having to change airlines collect all lugage and go though security again making the trip home 22hrs . (air Europe )didnt even offer a drink whilst waiting at airport
Published on: 03 April 2017
Thank you for your feedback on your trip to Cuba, Rosemary, I’m sorry that the itinerary didn’t quite meet your expectations. We do advise in the trip notes that the accommodation in the refuge is basic, which does mean that rooms can be communal and some facilities are shared – however, in cases where we use basic accommodation, we’re more focused on the location itself. Tents are usually available in the National Parks, as well as sleeping out on the verandas. Most of the tents are being replaced for the new season and I am very sorry there were not enough available for your group.
It’s also unfortunate to hear that your flight home was delayed and you experienced poor service from Air Europa. Although this is not something we can control, I have passed your comments on to our Flights Team for their review of the airline.