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Customer Reviews

Average Rating: Red-stars

Total number of reviews: 1,843

Yosemite and Grand Canyon YSH

Visiting: USA
Tour Duration 20 Days
  • Orange landscape of Bryce Canyon
  • Seligman, Route 66
  • The Rim Trail, Grand Canyon
  • The Colorado River running through the Grand Canyon
  • Grand Canyon View
  • Tour Style: Classic
  • Tour Type: Small Groups
  • Tour Pace: Busy
  • Tour Comfort: Standard
 

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4 reviews for this tour

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Tour notes

Each departure date has it's own dedicated tour note, detailing all you need to know about that tour. Whether you've already booked, or weighing up your options, please choose carefully the relevant itinerary for you.

We have the following different versions of the Yosemite and Grand Canyon tour available at present.

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9 , 03/09/13

Name

Jane Ross

Tour Name

Yosemite and Grand Canyon

Tour Code

YSH

What Was The Highlight Or Most Memorable Moment Of Your Tour

The highlights included: driving through Death Valley and Monument Valley, hiking through Bryce and Zion National Parks, discovering towns like Moab and settlements on Route 66, and flying over the Grand Canyon. It was also a revelation that there were so many Rock Art sites on this tour.

Tour Leader Name

Angela Schmidt

How Was Your Explore Tour Leader

Our tour guide, who was also our driver, was open, friendly and flexible. She knew the sites very well (and the roads) and was always ready with recommendations for where to eat and things to see. There were even few nice 'surprise' detours thrown in.

What Tips Would You Give To Someone Else Booking This Tour

If you want to visit Alcatraz book at least two weeks before the start of the tour - the same goes for Las Vegas shows.

Do You Have Anything Else To Add

One of your reviewers of this tour (though not the one I was on) expressed the view that guides should not be drivers. In our case, the combo worked very well:our guide/driver had extensive local knowledge which enhanced our experience. We saw and did so much every day.

 
6 Ian Soulsby, 31/08/12

What was the highlight or most memorable moment of your tour?

The wide & varied itinerary created highlights & new experiences throughout the whole journey.

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Our Response

As you can appreciate Alcatraz can be very popular tourist destination during the peak season and we understand that our customers may find it difficult to purchase tickets on the day. We realise that this can affect the duration time spent at Alcatraz.

 
8 , 15/08/13

Name

Robert Bailey

What Was The Highlight Or Most Memorable Moment Of Your Tour

Bryce Canyon

How Was Your Explore Tour Leader

"He was an excellent driver, the smoothest we have travelled with in 30 years. He was a fine man, courteous, very obliging and made every attempt to meet everyone's requirements. However he was also our tour leader and the two jobs should not be combined. He rightly concentrated on safe driving and was therefore not able to keep us informed during the journey. This is the first trip in 30 years where the tour leader was also the driver and it does not work. Don't do it please. If it is part of your cost cutting it was a stupid idea."

What Tips Would You Give To Someone Else Booking This Tour

Don't book it. Look elsewhere . The tour business is very competitive and some companies move with the times. The standards expected by clients on a trip to the USA in 2012 are high. On a trip to, say ,Pakistan 20 years ago one expected low standards and to rough it to some degree. On a trip to the USA in 2012 one does not.

Do You Have Anything Else To Add

"The vehicle used for these trips is simply too small. It is cramped, uncomfortable and viewing is difficult because the windows are low and cut off the angle of view. We had a great group and got on with it but a lot of people we have travelled with on Explore trips would not have been so accommodating. The trip requires a tour leader and also a driver. The trip requires a larger vehicle. The standard of accommodation was generally satisfactory but in several towns was relatively bottom end and there were alternatives in those towns. Take a long hard look at pre-booking administration. It is well below par. I can give more detail if youy are really interested."

Our Response

We are sorry you were unhappy with the services on this tour. Our tours in the USA have been running with a combined tour leader/driver for over five years now. This is now the norm for tour operators in the States, and we have not found it to be an issue previously, as all information can be given before or after each journey, or during the breaks on it.

The choice of vehicles available in North America for our tours is limited. We choose not to utilise large coaches which we feel are at variance which the nature of our tours. We could perhaps reduce the capacity of our groups which would give more space inside the maxi wagon, but this would have a significant impact on the selling price of the tour. As you say, we operate in a competitive market, and we want to offer good value.

We will be in touch separately with regard to your comments on our pre-booking administration, as we would like to investigate any issues you have had.

 
0 M R Colishaw, 15/08/11
Grand Canyon, and landscapes in general, Bryse canyon superb colours. Take a good digital camera. ( YSH - 23rd June 2011)
 
 
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