- The transport on the Kruger tour had been refurbished. However, it leaked extensively before the sides were dropped and suggest waterproofs are carried for any rain showers while travelling. The guides (Graeme, Grant and trainee Verner) were excellent. St Lucia wetlands was very good. Accommodation at Kruger poor with toilets 100m across a wet grass area and food in a Wimpey due to rain. Graskop was good views but accommodation damp including bed.
Cape Town tour was led by a guide who had never undertaken tour before. He did not plan ahead and made bookings too late resulting in disappointment when certain excursions were not available. As a consequence the itinerary was changed frequently. His ability to manage the group was poor causing further changes. On two occasions he left most of the group stranded for 2-3 hours and did not respond to telephone contact. Cape Town and the Garden Route itself were great with excellent views . The tour would have been recommended but for the guide and some selfish people in the group.
Published on: 10 March 2017
Thanks for your feedback Eric, I’m sorry that you were so disappointed with your experience. It’s a shame to hear that you still had issues with the transport, despite having a new vehicle – we have addressed this with our supplier and reminded them that all vehicles must undergo a safety and maintenance check before every departure. We also understand that some of the accommodation used was affected by damp, this was due to the Tropical Cyclone Dineo that hit the northern part of the country and caused flooding in many of the areas.
I’m sorry that you were also disappointed with your Explore Leader for the Cape Town portion. Although Deon has not led this particular trip previously, there is a set itinerary that we have put together with the help of other leaders, which he would have been able to follow. We have addressed this with him, as well as our local agent, to make sure all of our leaders are sticking to the planned itinerary.