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If you're looking for a bit of help finding things on our website, hopefully this page will be useful. We've pulled out the most asked questions and most sought information below, and then provided a link we hope will get you to the right place quickly.

Useful information

We've always had flexible booking conditions, and in these unprecedented times we've gone one step further with our COVID-19 refund promise. Find about more about our guaranteed refund option, COVID-19 refund promise, 10 day no-fee flexibility and more on our book with confidence page.

We've answered the top questions about our booking process, why to book with us and how to prepare for your departure.

For more details visit our Bookings FAQ page.

Individual countries have different requirements for types of vaccine, timings and forms of proof, and you should carefully check the requirements on our COVID entry requirements page.

When you travel with us you can be confident that we are doing everything possible to keep you safe. Read on to find out more about the steps we're taking to do this.

Travel with confidence.


Ready to book your next adventure and don't want to wait? Explore our tours departing in the next 90 days. Last minute getaways.

Find our latest travel safety updates and alerts based on UK Foreign & Commonwealth Office (FCO) warnings and advice. Travel Updates

Customer and staff safety is the single most important factor in everything that Explore does. We always consider the safety of our tours, and have extremely experienced Senior Management and Operations teams who know intimately the countries in which we operate. We monitor and assess the threats operating in every country as an integral part of our work. Find out more on the Travel Insurance page.